Dispatchers are the front line of defense and may recognize the signs that a driver might not be in the right condition, either mentally or physically, to be behind the wheel.

This course is designed to teach dispatchers the skills necessary to complete tasks more efficiently, update their current level of communication skills, improve customer service, as well as provide proven techniques to reduce stress and manage time more efficiently and effectively.

• Techniques to develop and enhance communication skills, which in turn, can help to improve the overall safety and efficiency of the operation.
• Discover specific ways to improve customer service and build positive relationships with drivers and community.
• Contribute to and even directly influence positive employee morale.

• Document citizen and parent complaints.
• Effectively manage their time and as a result, reduce both their personal and professional stress level.
• And much more…